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Prescription Questions

Ordering your diabetes medication and supplies has never been easier. Save time and money by utilizing Medco Health’s mail order program. With this program, you receive 90–day supply of your diabetes medication and supplies such as syringes, lancets and test strips.

To use the mail order program for a new prescription:

  • Ask your doctor to write 2 separate prescriptions: the first for up to a 30–day supply: the second for a 90–day supply with refills.

  • Fill the 30–day prescription at a retail contracted pharmacy to begin your medication immediately.

  • Submit your 90–day supply prescription to the mail order program by one of the following methods:

    • Doctor’s fax: Make sure to give your provider your ID number. Have him/her contact Medco’s Provider Assistant Line at 1–888–327–9791 to obtain a form.

    • By Mail: Mail your prescription, the required copayment and a completed order form to Medco.

  • Allow up to 14 calendar days for your medication to arrive in the mail.
Important Note
Do not send a prescription for a 30–day supply with refills to the mail order program. Medco can only fill the prescription for the quantity limit written on the prescription; therefore, you will be charged the 90–day copayment for the 30–day supply of medication. Your prescription must be written for a 90–day supply in order for the mail order program to save you money.