Providers

Portal

Welcome to the TRISTAR Benefit Administrators Provider Portal 2.0 for the Teachers Health Trust.

The current provider portal is transitioning to a newer version with improved features. Access to the current portal will be restricted as of July 15, 2017 and registration for the new portal is required to access member eligibility and accumulators, as well as claims status information and EOBs.

All providers wishing to continue to use the Trust's provider portal will need to register for access by completing the Provider Portal 2.0 online registration form.

Do not click on "I'm a New Provider' or 'New Member Registration" as this version of the portal is not self-registering.

All groups will need to fill out a submit this online registration form as soon as possible in order to maintain access.

Please complete the online form for processing.

Please allow for a 10-12 business day turnaround for registration.

During the registration process, the current portal will remain accessible; however, as of July 15, 2017, access to the current portal will be restricted, and all providers will be without access to patient and claims data until registration is complete.

Please inform your staff of this change – including billing offices and outside billers – as it will directly impact their ability to research and see claims payments, including EOBs and patient eligibility.

IMPORTANT NOTE:

Max of two accounts should be created per TIN; however, to minimize confusion, please create a single account for your group rather than per staff member. High turnover in office staff has previously lead to complications in password and account reset when troubleshooting.

Requirements:

  • Internet Explorer 8.0 or greater
  • Compatibility Settings & Temporary Files (Instructions)

TOOLS:

Go to Provider Portal 1.0 (Current Portal) Go to Provider Portal 2.0

If the information you are looking for is not in the new claims system, please click here to log into the old claims system

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