- Instead of going to the ER or an urgent care center for a non-emergency issue
- During or after normal business hours, nights, weekends and even holidays
- If your primary care doctor is not available
- If traveling and in need of medical care
Healthcare When You Need It
Teachers Health Trust Performance Health Plan members now have the ability to access medical and behavioral health providers 24 hours a day, 7 days a week through a Telemedicine platform powered by MDLIVE.
Providers are able to diagnose and treat conditions such as the cold and flu, fevers, strep throat, conjunctivitis (pink-eye), sinus infections, rashes and more!
In addition, members have access to behavioral health professionals to help them with their immediate health needs.
Telemedicine Co-Pay is $0
Frequently Asked Questions
Yes. MDLIVE has pediatricians on call 24/7/365. Please note, a parent or guardian must be present during any interactions involving minors. We ask parents to establish a child record under their account. Parents must be present on each call for children 18 or younger
Telemedicine can treat an array of symptoms such as:
- Cold & Flu
- Ear Infection
- Insect Bites
- Joint Aches
- Respiratory Infections
- Sinus Infections
- Skin Infections
- Sore Throat
- Urinary Tract Infections
- And More!
You can access the behavioral health portion of telemedicine for issues such as:
- Marital Problems
- Child Behavior
- Child Learning Issues
- Financial Hardship
- Coping with Loss & Grief
- Parenting Counseling
- Problems at Work
- Life Challenges
You can call 866-327-4873, or email: firstname.lastname@example.org with your name, member ID, and what you need assistance with. Please allow one business day, excluding weekends and holidays, for a response.
Yes, each dependent needs to have a unique username for billing purposes. However, they can be registered under the same email address. Once you have registered as the primary account user, you can click on the "My Account" tab and register any dependents by verifying their information and creating their username.
The goal of telemedicine is to give you the ability to see a doctor within minutes. However, there could be a delay based on the amount of members trying to access care at the same time. You do have the ability to schedule an appointment with any of the doctors available and see them when it is convenient for you.
Yes. You can download the MDLIVE app, login, and start to access care. You can download through the App Store or Google Play.
Yes. Prior to your visit, you will select your pharmacy (verify that you are selecting an in-network pharmacy). If a medication is prescribed by your doctor, you will be able to pick up the medication the same day in most cases.